beyond the rhetoric of customer focus

Imagine a one-stop shop where you can go to do all the things you have to do when a baby is born: registering
the child, getting him or her a tax number, organising a passport, assessing the benefits available and so on.

Imagine, moreover, that this one-stop shop is virtual – that you can do all these things from home via your PC, or even through a tablet or smartphone if you’re on the move. Sounds futuristic? In a way it is – but in fact such a one-stop virtual shop is already being built as part of the larger Better Public Services Result 10 programme which aims to make it easier for New Zealanders to complete their transactions with government in a digital environment.

READ MORE in the attached article (from Public Sector 39:4)