Future Focus: the public service in 2025
“The future public service is a collaborative one, in which relevant agencies co-ordinate to provide joined-up services that are organised around the needs of the customers or citizens they serve,” Peter Hughes, State Services Commissioner, suggests.
“We’re still going to have government departments, but a lot of the customer service is going to be joined up virtually around individual customers through IT. People expect to be able to go onto their device and for us to be a one-stop shop, not a series of individual agencies."
READ MORE in the attached article (from Public Sector 39:3)