The Electoral Commission won the Excellence in Improving Public Value Through Business Transformation at this year’s Deloitte IPANZ Public Sector Excellence Awards.
The Electoral Commission saw the need to turn their operating model on its head, to make voting part of everyday life and take voting to the people.
Alicia Wright, Chief Electoral Officer, described the challenge to identify locations where people would be in everyday life, and to establish services where and when the customer would be there.
This seminar provided an opportunity to hear more about what was required to make the business transformation successful, including the challenges, lessons learned and where to next.
See her presentation in the attached file.