Building Trust and Confidence

Enhancing trust and confidence through culture change at New Zealand Police

Public trust and confidence in the New Zealand Police has jumped 9% (up to 78%) over seven years as a result of culture change initiatives.

New values, code of conduct and business strategies helped reconnect staff to their purpose; recruitment and promotion valued diversity and inclusion; and early intervention strategies and tools have helped prevent inappropriate behaviour.

Building a diverse culture is better for the organisation, and for public confidence. For example, Asian businesses involved in Operation Ping An ('safety'€) run in Counties Manukau in 2015, reported increased trust in the police.