Best Practice Articles


Supporting the Kiwi Way

  • 30 Jun 2017
  • Best Practice
  • Customer service
  • Local Government

The Art and Craft of Policy Advising

  • 30 Jun 2017
  • Best Practice
  • Policy Advice

A conversation with Geoff Dangerfield

  • 30 Jun 2017
  • Best Practice
  • Leadership
  • Public Servant

Public Private Partnerships

  • 30 Jun 2017
  • Best Practice
  • Public-Private Partnership

Better Outcomes for Crime Reduction

  • 13 Apr 2017
  • Best Practice
  • Collaboration
  • Innovation
  • Leadership

Human Rights - in everyone's interest

  • 13 Apr 2017
  • Best Practice
  • Big Data
  • Policy Advice

Better Public Services: where to next?

  • 13 Apr 2017
  • Best Practice
  • Customer service
  • Innovation

Top Tips for New Professionals

Seven top tips for new professionals, by members of the IPANZ New Professionals committee. PSJ 38:2 (July 2015)

  • 07 Feb 2017
  • Best Practice
  • Leadership
  • New Professionals

A conversation with Colin MacDonald

Q&A with Colin MacDonald, Government Chief Information Officer. PSJ 38:2 (July 2015)

  • 07 Feb 2017
  • Best Practice
  • Public Servant

A digital mindset

The challenges and opportunities facing public administration in the digital age.

  • 07 Feb 2017
  • Best Practice
  • Big Data
  • Innovation

Better for Business

New Zealand's first accelerator process for business interactions with government. PSJ 38:2 (Sep 2015)

  • 07 Feb 2017
  • Best Practice
  • Innovation

The Productivity Conundrum

Q&A with Productivity Commission chair Murray Sherwin. PSJ 38:3 (Sep 2015)

  • 07 Feb 2017
  • Best Practice
  • Productivity

Enhancing productivity and value in the public sector

What is public sector productivity? And how can it be enhanced? PSJ 38:3 (Sep 2015)

  • 07 Feb 2017
  • Best Practice
  • Collaboration
  • Leadership
  • Productivity

Dealing with disparity

What effect does demographic change have on national and local government politics? By political commentator Colin James. PSJ 38:4 (Dec 2015)

  • 07 Feb 2017
  • Best Practice
  • Demographics

Government Chief Statistician Liz MacPherson

Q&A with Government Chief Statistician Liz MacPherson. PSJ 38:4 (Dec 2015)

  • 07 Feb 2017
  • Best Practice
  • Big Data
  • Public Servant

A changing face

What does demographic change mean for the public sector? PSJ 38:4 (Dec 2015)

  • 07 Feb 2017
  • Best Practice
  • Demographics

Solving the problems of Auckland's growth

What is the public sector doing to help Auckland achieve its goal of becoming the worlds most liveable city? PSJ 39:2 (July 2016)

  • 07 Feb 2017
  • Auckland
  • Best Practice
  • Collaboration
  • Local Government

New Professionals: Looking ahead to 2025

What will the public sector look like for New Professionals of the future? PSJ 39:3 (Sep 2016)

  • 07 Feb 2017
  • Best Practice
  • New Professionals

Investing for the future

How might the idea of Social Investment affect the public sector? Article by a Deloitte partner. PSJ 39:3 (Sep 2016)

  • 07 Feb 2017
  • Best Practice
  • Social Investment

A conversation with Peter Hughes

Q&A with new State Services CEO Peter Hughes. PSJ 39:3 (Sep 2016)

  • 07 Feb 2017
  • Best Practice
  • Public Servant

Future Focus: the public service in 2025

What will the public service - and the wider public sector - look like in 2025? What are the main trends and challenges and what is being done to meet them?PSJ 39:3 (Sep 2016)

  • 07 Feb 2017
  • Best Practice
  • Collaboration
  • Customer service
  • Leadership

Turning one's thinking around

Customer focus... it’s one of those phrases that’s become ingrained in our work culture. It’s so familiar that it’s almost lost its meaning. But innovative, customer-centric initiatives across a raft of public sector agencies are giving new meaning to the words. PSJ 39:4 (Dec 2016)

  • 07 Feb 2017
  • Best Practice
  • Customer service

Water, water everywhere

As part of a series on “wicked” issues affecting the New Zealand public sector we ask, how safe is New Zealand’s drinking-water?PSJ 39:4 (Dec 2016)

  • 07 Feb 2016
  • Best Practice
  • Local Government

The Official Information Act

Is the OIA still up to the job, or does it simply need better policing and explaining? (PSJ 38:1 April 2015)

  • 01 Apr 2015
  • Best Practice
  • Customer service
  • Leadership

The Public Sector: finding the balance

Can New Zealand still rely on an impartial, trustworthy public service? (from PSJ 38:1 April 2015)

  • 01 Apr 2015
  • Best Practice
  • Leadership
  • Public Servant