Best Practice Articles


A Man on the Move

David Smol’s career has seen him move seamlessly between the private and public sectors, culminating in five years as the first chief executive of the Ministry of Business, Innovation & Employment.

  • 15 Sep 2017
  • Best Practice
  • Leadership
  • Public Servant

Vote of Confidence

New Zealanders will be heading to the polls on 23 September to vote in the 2017 general election. We go behind the voting place to find out about the Electoral Commission and their work.

  • 15 Sep 2017
  • Best Practice
  • Customer service

Excellence in Aotearoa

Innovation, collaboration, diversification, modernisation: the highest achievers in our public sector consistently bring on board the ‘–tions’, in their commitment to improve our public service. This year’s Public Sector Award winners are no exception.

  • 15 Sep 2017
  • Best Practice
  • Collaboration
  • Excellence Awards
  • Innovation
  • Leadership

Border Management

Issues relating to borders, national security, immigration and free trade often make the headlines. How is our modern concept of the border evolving and what effect is this is likely to have on our approach to security, trade and border management?

  • 15 Sep 2017
  • Best Practice
  • Border Management

Supporting the Kiwi Way

The Walking Access Commission chief executive Eric Pyle talks about the Commission's work and why walking access is crucial to our Kiwi way of life.

  • 30 Jun 2017
  • Best Practice
  • Customer service
  • Local Government

The Art and Craft of Policy Advising

Author David Bromell talks about his recently published book, The Art and Craft of Policy Advising: a Practical Guide and what prompted him to write it.

  • 30 Jun 2017
  • Best Practice
  • Policy Advice

A conversation with Geoff Dangerfield

Interview with Geoff Dangerfield, former CE of the New Zealand Transport Agency.

  • 30 Jun 2017
  • Best Practice
  • Leadership
  • Public Servant

Public Private Partnerships

Article about New Zealand's use of public-private partnerships, with comment from three experts in the field.

  • 30 Jun 2017
  • Best Practice
  • Public-Private Partnership

Better Outcomes for Crime Reduction

The Hutt Valley Justice Sector Innovation Project, 2012-13, was a collaboration between justice sector agencies and the community to achieve crime reduction Better Public Services targets. Did it work and is this collaborative approach still working for the justice sector?

  • 13 Apr 2017
  • Best Practice
  • Collaboration
  • Innovation
  • Leadership

Human Rights - in everyone's interest

A look at the work of the high-profile Human Rights Commission.

  • 13 Apr 2017
  • Best Practice
  • Big Data
  • Policy Advice

Better Public Services: where to next?

A look at the 2012 Better Public Services initiative. Five years on, has it succeeded? And what's next?

  • 13 Apr 2017
  • Best Practice
  • Customer service
  • Innovation

Water, water everywhere

As part of a series on “wicked” issues affecting the New Zealand public sector we ask, how safe is New Zealand’s drinking-water?

  • 01 Dec 2016
  • Best Practice
  • Local Government

Turning one's thinking around

Customer focus... it’s one of those phrases that’s become ingrained in our work culture. It’s so familiar that it’s almost lost its meaning. But innovative, customer-centric initiatives across a raft of public sector agencies are giving new meaning to the words.

  • 01 Dec 2016
  • Best Practice
  • Customer service

New Professionals: Looking ahead to 2025

What will the public sector look like for New Professionals of the future?

  • 01 Sep 2016
  • Best Practice
  • New Professionals

Investing for the future

How might the idea of Social Investment affect the public sector? Article by Deloitte partner, Adithi Pandit.

  • 01 Sep 2016
  • Best Practice
  • Social Investment

A conversation with Peter Hughes

Q&A with new State Services CEO Peter Hughes.

  • 01 Sep 2016
  • Best Practice
  • Public Servant

Future Focus: the public service in 2025

What will the public service - and the wider public sector - look like in 2025? What are the main trends and challenges and what is being done to meet them?

  • 01 Sep 2016
  • Best Practice
  • Collaboration
  • Customer service
  • Leadership

Solving the problems of Auckland's growth

What is the public sector doing to help Auckland achieve its goal of becoming the worlds most liveable city? PSJ 39:2 (July 2016)

  • 01 Jul 2016
  • Auckland
  • Best Practice
  • Collaboration
  • Local Government

Our changing climate

How NZ is working to meet its international obligations to reduce greenhouse gas emissions, and how it is creating low-carbon, climate-smart communities. PSJ 39:1 (April 2016)

  • 01 Apr 2016
  • Best Practice
  • Leadership
  • Local Government

Every kid can achieve

Achievements and plans for the government's education system. PSJ 39:1 (April 2016)

  • 01 Apr 2016
  • Best Practice
  • Collaboration
  • Education
  • Leadership

Dealing with disparity

What effect does demographic change have on national and local government politics? By political commentator Colin James. PSJ 38:4 (Dec 2015)

  • 01 Dec 2015
  • Best Practice
  • Demographics

Government Chief Statistician Liz MacPherson

Q&A with Government Chief Statistician Liz MacPherson. PSJ 38:4 (Dec 2015)

  • 01 Dec 2015
  • Best Practice
  • Big Data
  • Public Servant

A changing face

What does demographic change mean for the public sector? PSJ 38:4 (Dec 2015)

  • 01 Dec 2015
  • Best Practice
  • Demographics

Better for Business

New Zealand's first accelerator process for business interactions with government. PSJ 38:2 (Sep 2015)

  • 01 Sep 2015
  • Best Practice
  • Innovation

The Productivity Conundrum

Q&A with Productivity Commission chair Murray Sherwin. PSJ 38:3 (Sep 2015)

  • 01 Sep 2015
  • Best Practice
  • Productivity