Tutors: Matthew Ellingsen
& Bryant Hadden
This two-day course provides an extended introduction to design thinking, and its relevance to business and the public sector. It is a glimpse into the world of design and the three parts of design thinking: process, methods and mindset.
Design thinking (or service design), is a human-centered approach that aids organisations to solve their most complex challenges to create positive customer experiences.
This two-day course provides an extended introduction to design thinking, and its relevance to business and the public sector. It is a glimpse into the world of design and the three parts of design thinking: process, methods and mindset. This course emphasises those three parts of design thinking in approaching complex problem and creating successful outcomes.
This course is suitable for both returning students from the single day course and people new to design thinking. Exercises and activities are different from the single day course. Ideal for those who want to explore using design thinking and service design, at any level within an organisation.