News Directory

Meet the Team - Christine Langdon

Christine Langdon joined the IPANZ team last November as our communications and marketing whizz — helping to transform our e-updates, social media and other communications, including introducing more video content. Christine is passionate about doing work that’s good for people and the planet, so alongside her work with IPANZ she also works with several other businesses and organisations that are doing good, and runs a social enterprise called The Good Registry — a gift website where people ‘gift the power to do Good’.

  • 16 Jul 2020

IPANZ E-Update - 23 June 2020

The word “bureaucracy” is often used about the public service, and sometimes with pejorative overtones. It can imply excessively complicated administrative procedures; the term “faceless bureaucrats” is not uncommon. But surely this stereotype has been countered during the past three months. Maybe the image of the public service now also embodies agility, flexibility, collaboration and responsiveness to New Zealanders, alongside the image of being calm, wise, steady and evidence-based. What has the public service learnt? Can speed and agility now personify our responses without forgetting the importance of giving time, precision and detailed thought to issues that merit a slower, more deliberate process? Is collaboration across departments, central and local government and public sector, communities and business only relevant in crises? Not at all. Can we stop doing things that we thought were crucial, or will we learn that business as usual has been too neglected? IPANZ looks forward to seeing how all players in the system, especially the leaders, are going to preserve and expand the great things that have been learnt. Status quo is very powerful and there will be a danger we revert back to all those things with which we are familiar, but that would be an opportunity lost. Shenagh Gleisner, Executive Director

  • 23 Jun 2020

Blazing a Trail for Women - Joan Smith

Joan Smith has been a trail-blazer for women in the public service in a career that has spanned five decades. Joan was one of the first women in the male-dominated public sector when she joined the Department of Agriculture as a farm advisory officer in 1969. She says that being one of few women in the sector, there were always opportunities for training and advancement, and she actively sought out and made the most of those opportunities.

  • 22 Jun 2020

Keeping You Informed on the Progress of the Public Service Legislation Bill

Hannah Cameron, Deputy Commissioner, Strategy and Policy at the State Services Commission has provided us with a brief update on progress of the Public Service Legislation Bill.

  • 18 Jun 2020

IPANZ E-Update - 2 June 2020

Kia ora koutou We are sending a very warm welcome to our new members of IPANZ. We are delighted that new entities such as the Climate Change Commission, and agencies in our wider state sector, such as the New Zealand Symphony Orchestra have decided to join us. More local authorities are also joining, which is so important as their voice is essential. When we talk of government, we mean local as well as central and need to always reflect this diversity of experiences. We are also very pleased that some NGOs and businesses have joined too. It is so important for the public service to work collaboratively with other sectors. We are very keen to hear and share different perspectives. Please send us your insights, articles, blogs and perspectives and we will do our utmost to share them so that everyone across the system can be inspired and informed. To celebrate the breadth of the IPANZ family, here is a 30 second glimpse of one of the NZSO players working from home. During the lock down the NZSO demonstrated innovation and agility by producing wonderful music with ensembles of musicians each in their own homes and yet perfectly in time and tune. Shenagh Gleisner You can contact me anytime at

  • 02 Jun 2020

The contribution of public sector communications professionals in a crisis

At least one commentator has noted that Covid-19 has given us a communications master class. Many have said that the communications effort has been intrinsic to New Zealand’s success during the COVID-19 crisis. The focus has often been on the personal qualities of the Prime Minister and the Director General of Health. There is little doubt about the effectiveness of these two leaders as communicators, and that their effectiveness has relied very much on the team around them.

  • 02 Jun 2020

Shenagh Gleisner - A Woman of Many Colours

Shenagh joined IPANZ as Executive Director just a year ago, with a drive to inspire public sector professionals and connect them with thought provoking ideas, and a deep passion for improving the wellbeing of New Zealanders. “I really love this country and everybody deserves to thrive. So I want people to feel included and involved and contributing because that is crucial for individual and community wellbeing.

  • 28 May 2020

Innovation and Leadership in Primary Health Care During COVID-19

In response to our last e-update, we received comment about the innovation, leadership and collaboration shown in many sectors. One that we particularly enjoyed was an update from Te Awakairangi Health Network, about the response through a primary care lens. It talks of the transformation that took place in the primary health care sector and recognises the response that has occurred at a local and national level.

  • 27 May 2020

The No Surprises Principle in Action

The no surprises principle (sometimes called a convention) is an element of the operations of the Executive. IPANZ has an interest in the norms, structures and processes of our public administration system. Hence our wish to engage with IPANZ members on this issue. We are contacting IPANZ members now as there is an opportunity to learn more about the operation of the no surprises principle, and to make your views known.

  • 18 May 2020

IPANZ E-Update - 12 May

Kia ora koutou Opportunities to serve others in times of crisis can be key moments to bridge professional, political and personal differences and bring people together. But we should not forget that crises create but temporary unity. Some of this dissipation of collective effort and unity is revealing itself already.

  • 12 May 2020

Designing Services Around New Zealanders' Needs

After five years working in the private sector, Clare Toufexis joined the public sector in 2003 and hasn’t looked back. Clare says she’s a staunch public servant and doesn’t imagine ever doing work that’s not in service of New Zealanders. “I think some people get public servants a bit wrong. In my experience, all public servants are working hard, there is real innovation happening in the public sector and drive and ambition for a better future for New Zealanders.

  • 11 May 2020

IPANZ Celebrates the Work of the Public Service

Leadership is coming from people throughout New Zealand, individuals, the community sector, Iwi and hapu, local government and the private sector and more. We celebrate them all. But we especially want to shine the light on the public service today as we move towards Level 2. Here we share just a few examples of achievements so far:

    • 11 May 2020

    COVID-19 IPANZ Office Contacts

    The team at IPANZ are working from home during the coronavirus lockdown. Please feel free to contact us if you have any questions or require any information, we'd love to hear from you. Our contact details are:

    • Executive Director, Shenagh Gleisner - or 027 485 0369
    • Office Manager, Della Urgenc - or 021 493 930 - for all accounts or membership queries.
    • Events Manager, Fiona McDonald - or 027 294 8808 - for all event queries.

    • 30 Apr 2020

    How Not to Waste a Crisis

    This article from Geoff Mulgan’s blog caught our attention. He turns his mind to the future, and especially speaks of what might happen in relation to government once the crisis is over — very much the sorts of things IPANZ thinks about.

    • 22 Apr 2020

    How To Be An Inclusive Leader Through a Crisis

    Leaders are under extraordinary pressure right now. They are expected to make decisions quickly with often incomplete and rapidly evolving information. Research tells us that even the most intentional and well-meaning leaders can fall into patterns of bias and exclusion — the pressures of working in crisis mode mean we often default to heuristics and gut instincts, rather than making deliberate and goal-oriented decisions. Yet now, more than ever leaders must prioritise inclusion. To be truly innovative, organisations need input from all employees, a diversity of ideas and perspectives is critical for problem solving and realising development opportunities.

    • 22 Apr 2020

    IPANZ E-Update - 22 April

    Kia ora koutou It isn't often that New Zealanders suggest that a public servant should be the New Zealander of the year, but at the time of writing about 4,300 New Zealanders have signed a petition for Dr Ashley Bloomfield to take that honour. I am sure Ashley Bloomfield would be the first to acknowledge that he relies on all public servants across the system. He gives us an insight into the best public servants everywhere. In front of the media glare he reveals the cherished qualities of public service: honesty, clarity, responsiveness, learning, using evidence, humility, being unflappable and communicating with warmth and care. The State Services Commissioner made the appointment of a doctor to lead the Ministry of Health. A wise decision it seems. There may be some agencies in the Public Service where the choice of a person with a related professional background is important, and other agencies where it is less crucial. A matter for future conversation perhaps. For now, let’s celebrate the public service at its best, and let’s acknowledge that this excellence and leadership is demonstrated across central government, in iwi and hapu, local government, community organisations and much more. Let us also celebrate that we may see a shift in public attitudes, with more appreciation of the preventative and coordinating role of governments and the public service. Shenagh Gleisner

    • 22 Apr 2020

    Working for a Better New Zealand

    With both parents in the public sector, it was almost inevitable that Kavya Shrivastava would find herself working in the public sector too! Kavya, who was born in India, says the appeal of working in the public sector is knowing she’s working towards making New Zealand a better place.
    "I am very proud of my work at LINZ and making a difference through my work by exercising delegated statutory authority,” she says. “It’s very satisfying to work for the public sector.” She came to IPANZ to learn more about the sector, and she started attending New Professionals events for the networking and sense of community.

    • 16 Apr 2020

    IPANZ E-Update - 3 April

    Nga mihi aroha ki a koutou katoa As New Zealanders respond to the challenge of Covid-19, we are overwhelmed by the impressive work of public sector professionals everywhere. The frontline contribution is evident every day on our news feeds. We also know that for everything delivered in extraordinary timeframes — work subsidies being just one of a myriad of examples — many of you will have worked tirelessly to make it happen. Every time our Prime Minister and Ashley Bloomfield talk to us, I think of the incredible amount of research, writing, analysis and decision-making that it takes from public sector professionals to enable our leaders to perform as they do. IPANZ will continue to seek out and celebrate this dedicated work. It is indeed the spirit of service in action. We also see this spirit way beyond the public sector. We see it in individual New Zealanders, whanau, neighbours, supermarket check-out staff, businesses of all sizes, food growers and producers, truck drivers, and community services such as foodbanks, shelters and refuges. We can be in awe of the culture of this country which means that this spirit of service shines when it is most needed. We are trying to find the right balance in our communications, helpful and reassuring for our new working and home situations, and also interesting and thought-provoking articles because life and work go on regardless. Tell us if we have the balance about right for you. Shenagh Gleisner

    • 03 Apr 2020

    Who wants to be an economic policymaker in a crisis? Dr Alan Bollard

    Have a look at this interesting article written by Dr Alan Bollard. IPANZ is aware of the enormous effort, and skill, dedication being shown by public sector professionals both at the front line, and no less important, behind the scenes. They deserve our admiration and support. We very much liked the ending of this challenging article "spare them a thought".

    We have permission to circulate this article from Dr Alan Bollard, former Reserve Bank Governor. It has also been published in the National Business Review.

    • 31 Mar 2020


    Decision to Suspend In-Person Events We put a high value on face-to-face events and interaction, however it is clear that one of the best ways we can all contribute to slowing the spread of COVID-19 is to limit in-person interactions where possible. We have therefore decided to suspend in-person events, and will be focussing instead on delivering a virtual programme. The good news is that we’re well positioned to offer you a virtual programme that continues to support your development — through our e-updates, our social media platforms, and video content.

    • 19 Mar 2020

    IPANZ E-Update - 18 March

    Kia ora koutou This week we have decided to suspend our physical events schedule for the next few months and offer a ‘virtual-events’ schedule in its place. We’ve made this decision to ensure we continue to best serve our members — knowing that many of you will already be reducing in-person social interactions to help stop the spread of COVID-19. This e-update gives you some context for our decision and what you can expect over the next few months. There’s also a round-up of news and insights including from our recent events and from around the sector. Please keep sending us your comments. We enjoy hearing from you. Shenagh

    • 18 Mar 2020

    Critical Transitions

    The Society for Local Government Managers (SOLGM) have produced a very thought-provoking document outlining five critical transitions for us all to navigate through. The challenge is focused on local government, and communities, but these transitions will impact all public sector professionals and the New Zealanders they serve.

    • 17 Mar 2020

    Summary Report - The State of the State Article Series and Workshop

    The State of the State article series, prepared by Deloitte in partnership with Victoria University of Wellington, explores perspectives on equitably growing wellbeing to build a fair future for all. To conclude the State of the State 2019 series, Deloitte and IPANZ held a workshop with 40 people from community, government, health and social organisations. Participants were asked to consider each of Deloitte’s six recommendations and what specific actions could be taken to enable real change.
    Following the workshop, Deloitte have summarised the feedback - you can read their summary here.

    • 25 Feb 2020

    Change in IPANZ Presidency

    Our board received the resignation of president Jo Cribb on Wednesday, 19 February, and has appointed Liz MacPherson as interim president. Under Jo’s leadership we have refreshed our strategy, made internal organisational changes, increased the diversity on our Board and extended our thought leadership. She leaves IPANZ well-positioned for the future. We sincerely thank Jo for she has done for IPANZ and for our membership, and wish her well.

    • 25 Feb 2020

    IPANZ E-Update - 25 February 2020

    It’s been a big week for IPANZ with the announcement on Wednesday of president Jo Cribb’s retirement and Liz MacPherson taking the reins as Interim President.
    Leadership and strategy matter a lot. We have been very fortunate to have a president, in Jo Cribb, who has led our strategy very strongly. Jo is moving on due to work pressure, but she has devoted nearly three years to IPANZ. We are also very lucky to have Liz MacPherson as Interim President until a formal election for President at our AGM in July. Liz was straight into the role, facilitating at the IPANZ Annual Address from the Minister of Finance on Thursday! If you haven’t already, do read Jo’s message on our website. Liz will be introducing herself to you in the near future. I hope you enjoy this e-update and please keep sending us your comments. We enjoy hearing from you.

    • 25 Feb 2020

    They have public service awards in other countries too!

    The annual Guardian Public Service Awards offer us a great insight into some of the best practice in public service in the UK.The awards recognise the best projects and people in the public sector each year, across a range of categories including leadership, workforce diversity, workforce wellbeing, workforce learning and development, recruitment and HR, digital innovation, transformation, care, housing, and public health and wellbeing.

    You may look at these and say – yes we are doing that just as well as them or better – in which case tell us about your work. You can email this to

    • 18 Feb 2020

    All sectors are part of one system, each playing our role to reduce inequities

    This was much in evidence on Tuesday evening when Deloitte and IPANZ hosted a workshop to debate the conclusions of the Deloitte’s State of the State series.

    We invited NGOs, central government departments, local government, and people from the wider health sector. Not only do we find enormous richness in the challenging perspectives from different parts of the system. But also, if we are to have any impact on inequities, we all contribute to solutions.

    • 13 Feb 2020

    IPANZ E-Update - 3 February 2020

    Welcome to 2020. We are raring to go, and have important events coming up, articles to share and ideas to debate. We are also working hard on extending our reach into Auckland and Christchurch.
    Perhaps the most important event since our last e-update was our submission on the Public Service Bill, which we lodged last week. We have made our submission available on our website here and we encourage you to read it and to talk with us about it. Enjoy this e-update. And please keep in touch with us and tell us your views. We can only meet our members’ needs when you tell us what you want to hear more about!
    Let’s create positive change in 2020, learning and developing.

    • 03 Feb 2020

    IPANZ's submission on the Public Service Legislation Bill

    IPANZ's submission on the Public Service Legislation Bill to the Governance and Administration Select Committee.

    • 31 Jan 2020

    Definitions of Bullying

    Bullying happens everywhere and the public service in New Zealand has been no exception. It is important that we turn the tide on this. So a good place to start is with understanding what bullying is, and what it isn’t, so we know when to step in. To help define bulling, we have drawn on guidelines from WorkSafe (New Zealand’s primary workplace health and safety regulator) and the State Services Commission.

    • 31 Jan 2020

    IPANZ E-Update - December 2019

    Kia ora koutou This is our last e-update before Christmas. So it comes with my very best wishes for your Christmas break. Another very busy year for you all. You will have got my note about the State Sector legislation – we would be pleased to hear any views that you would like us to consider putting into our submission. The timeframe is extremely short for the 31st January submission deadline. But please do contact us if you can.

    • 03 Dec 2019

    Meet Our New Board Members

    We are delighted to welcome our three new co-opted board members. You will see what an impressive trio they are, and you can imagine the strength they will bring to IPANZ. You will also discern the very strong commitment of IPANZ to extend the diversity of our Board in many ways.

    • 03 Dec 2019

    UPDATE - State Sector Legislation

    The Public Service Legislation Bill was presented to Parliament last week, and submissions are now open.
    The timeframe is very challenging for thoughtful debate, with submissions closing on 31 January, but this is a very important piece of legislation and it is vital that the views of public service professionals are heard.

    IPANZ will be putting in a submission, so please email us with any views that you would like us to consider and incorporate into our submission -

    • 28 Nov 2019

    IPANZ E-Update - November 2019

    Kia ora koutou We are feeling a bit overwhelmed, but in a very positive way! We were so pleased to get a record number of applicants for our board positions, focussing this time on extending the diversity on our board. And we are delighted to be getting more positive comments on our communications on social media and our e-update. It is especially gratifying to hear from people in Auckland and Christchurch who do not get the ready access to the same number of events.

    • 12 Nov 2019

    Preparing for 2020 State Sector Legislation

    An enduring focus for IPANZ has always been the principles and values of the New Zealand public sector. The current state sector legislation does not include a consolidated statement of principles. Five principles of public service departments can be found in legislation, but these principles are currently scattered through the SSA (s1A, s32, s33, s60), and other Acts (Official Information Act 1982, Privacy Act 1993, and Public Records Act 2005). The new bill proposes a statement that can act as a point of identification and unity for the New Zealand Public Service.

    • 12 Nov 2019

    Miranda Smith wins IPANZ Public Administration Prize

    This year’s IPANZ Public Administration Prize for top marks in a Public Management paper has been awarded to Miranda Smith. Miranda is in her fifth year of a conjoint Bachelor of Commerce and LLB (Hons) majoring in Public Policy at Victoria University of Wellington. She received top marks in the VUW School of Government’s Emerging Perspectives in Public Management paper.

    • 12 Nov 2019

    Whistleblowing: legislation is just part of the picture

    As stories about whistleblowing and its consequences dominate international headlines, work is underway to review New Zealand’s whistleblowing legislation. Chief Ombudsman Peter Boshier sets out the nuts and bolts of the Protected Disclosures Act 2000, and why we need to lift our game in both awareness and practice.

    You can read what Peter has to say about the Act, the need for reform and for greater awareness, and the protections that are available to us, in the attached article.

    • 06 Nov 2019

    Building the confidence and skills to engage effectively with Māori

    It’s an important time for all of us to be thinking about how we are engaging with Māori, and what meaningful and effective engagement looks like. The establishment of Te Arawhiti – The Office for Māori Crown Relations, reinforces the government’s commitment to building strong, ongoing and effective relationships with Māori across all of government. IPANZ is helping public sector professionals to build their confidence and skills with a refreshed workshop on Engaging Effectively with Māori, and our October workshop proved so popular that it sold out in record time.

    • 01 Nov 2019

    IPANZ E-Update - 22 October 2019

    Kia ora koutou This e-update speaks for itself – summaries, articles, brief videos, all of which talk about the subjects that you have told us interest you. I hope that you enjoy it and that you will find plenty here that is of interest and helpful to you. Shenagh Gleisner, Executive Director

    • 22 Oct 2019

    JOIN THE IPANZ BOARD - for influence and impact

    The IPANZ board wishes to co-opt up to two new board members. The Institute of Public Administration New Zealand's (IPANZ) vision is 'a high performing public sector respected and valued by New Zealanders'. We are delighted to invite you, our members, to apply for the Board of IPANZ. You will see from the attached advertisement that we are intent on refreshing our Board, extending our reach, building the diversity of our thinking, and increasing our impact.

    We hope you will consider applying.

    • 09 Oct 2019