Thu 30 Apr 2020 AT 10:00 am , Auckland

The Age of Crisis Preparation

We have suspended our schedule of in-person events in light of the spread of COVID-19. However, we are still taking registrations for a small number of events, and wherever possible will send video content and/or written content on the topics to everyone who has registered, as well as sharing content in future e-updates and on our social media channels.

Reputational risk is becoming harder to manage. This is a view shared by many senior executives and leaders. Organisations can no longer claim they can ‘manage’ an issue/client. They simply don’t control enough of the facts and communities don’t have enough trust in them to allow this to be the case. They can only prepare and invest in building the organisation’s capability to effectively respond.

And never before have senior leaders had so much pressure on them to perform. Digital media, social channels, activist employers, shareholders and community groups, and fake news, all conspire to create significant and immediate exposure for leaders and organisations.

SenateSHJ is a leader in reputation management and will publish its annual Australasian Reputation Reality research study in early March. Reputation Reality is a tool for organisations, it provides an accurate, clear understanding of the attitudes towards reputation across Australasia, pin-points emerging risks, challenges and trends around reputation management, and gives you a benchmark on how well prepared your organisation is to maintain a solid reputation in a crisis.

This presentation will discuss the drivers of reputation from SenateSHJ’s head of public sector practice, Jane Ratcliffe, and managing director Brendon O’Connor. They will unpack the 2020 Reputation Reality findings and lead you through a practical crisis preparedness exercise designed to illustrate the main points of the Report.

About our Speakers

Jane Ratcliffe - Jane brings more than 20 years' experience from both the private and public sectors to her role as Partner and head of SenateSHJ's public sector practice in Wellington.

She has held senior leadership positions at Careers New Zealand and the Tertiary Education Commission as General Manager of Channels and Digital Resources. She has a proven track record building and leading high performing teams, delivering successful programmes and bringing digital products and services to market.

Jane holds a Bachelor of Arts in Psychology from Victoria University.

Brendon O'Connor - Brendon is Group Managing Director and Chairman of SenateSHJ. He has more than 30 years’ business experience and as a management consultant has provided advice to a range of high-profile clients in organisational strategy, stakeholder engagement and communications, change and crisis management, business and financial planning and economic impact studies.

Prior to joining SenateSHJ, Brendon was a Director of Consulting at PwC advising clients in central and local government and the corporate sector. Brendon has previously run his own consultancy firm and held senior leadership roles including Director of Strategy for New Zealand Rugby and Head of Sponsorship for Vodafone New Zealand.

Brendon has a Master in Business Administration from Cranfield School of Management (UK) and Bachelor of Commerce from the University of Otago. He taught the Strategy Essentials course at the New Zealand Institute of Directors 2013 to 2018 and is a highly skilled and sought after facilitator.